Testimonials
The reason Twin City Garage Door Co. is Minneapolis/St. Paul's largest full-service garage door company and have been in business for almost 50 years is they are willing to stand by their work and run an honest business. The president of Twin City Garage Door Co., whose father founded the company, sets high ethical standards for her employees. They will not over charge or talk you into purchasing anything you do not need. Because of this, Twin City Garage Door will continue to be around for many years to come.
Comments from satisfied customers:
"The amount of interaction with TCGDC is perfect. Calling the customer right away in the morning is a great way to set expectations so the customer doesn't have to wait around all day wondering when you'll show up. I also appreciate that I was not "hard-sold" into making my decision as to whether or not I would employ your services. Ron did a fantastic job with the repair of our garage door. He said he'd be out at 9am, arrived about 15 minutes earlier and after assessing our situation, advised that we didn't need to spend the extra money on a new rail. He talked me through what he was doing and why, and also provided maintenance suggestions to make sure future problems don't occur. The quality of his service was only super-ceded by the time it took him to complete the job. I now consider TCGDC as my go-to for garage door issues and will certainly recommend them to anyone looking for top notch service." - Taras P. - Maple Grove
"I just wanted to let you know how pleased I am with your service of my broken garage door today. Cory has my door working better than ever." - Adrian K - Birchwood
"Wanted to send a big shout out to your company and specifically to Tom (service repair), Matt (sales) & Shaun (installer)! Great job guys! Professional, prompt & reliable - cannot think of anything more a customer would want." - Linda H - Brooklyn Park
"Here's a shout out to Matt. I called 7:30AM on Tuesday this week in a panick unable to get out of my garage. The door opener motor failed in mid-April and I've been opening it manually since. The door wouldn't open and I couldn't get to work. Matt indicated the door was probably jamming on the header. He was correct. I was able to get my car out of the garage. I will install a new opener this weekend. Thanks Matt!" - Randy R - Brooklyn Park
"Gary called to share his thoughts about how wonderful our company is. He said he called earlier today for service and was fine with having to wait a day or two for us to get out. He said it wasn’t 5 minutes later that Rob called to say he was on his way. Five minutes later Rob arrived and Gary could not say enough about how pleasant his experience with Rob was. He said he has been in customer service all his life and hands down this was the best service he ever received!" - Gary A - Lakeville
"Greetings: I am writing to thank you for the wonderful service that you provided. You installed a garage door opener for me on January 2. I appreciated your prompt response and excellent work. Have a great day! Lisa" - Lisa L - Eagan
"I love my new garage door, per attached. I'd like to stand out there and just push the remote over and over, but I won't. Shawn is a great installer. No fuss, no muss; he just gets the job done and is very pleasant to interact with. You certainly nailed the color, Mark. It matches the building trim perfectly. Thank you for helping me upgrade my little old garage." - Rose H - Minneapolis
"I just wanted to thank you for the excellent service you provided to my elderly parents on Jan 13th. You were prompt, had great prices and went above and beyond to help them. They were so pleased! I would highly recommend you to anyone needing service! Thank you!" - Theresa E - Anoka
"Now that our two garage doors and openers replacement is complete, I am pleased to write this letter to compliment Twin City Garage Door. First and foremost, Zack, the service representative who completed the removal and re-installation of our garage doors, is an excellent representative for Twin City Garage Door. Upon his arrival, Zack introduced himself, explained to us what the job involved, and went to work. Zack demonstrated excellent customer service skills. He worked quietly through to completion of the job. Upon completion, Zack explained and demonstrated the features of the LiftMaster 8500 and its accessories. He set up the codes for the remotes, and event set up the remote transmitter feature in my car. When he was confident we were satisfied, he picked up after himself and was on his way. A consumer cannot ask for more than that. Twin City Garage Door has serviced our doors for over twenty years. When I decided to replace the doors and openers, I solicited competitive bids. Twin City Garage Door earned the job, and most importantly, Zack demonstrated to me I made the right choice. After over twenty years in construction management and purchasing, the service I received from Twin City Garage Door on this job is among the best." - Phil H. - Minneapolis
"Just wanted to let you know that I am very pleased with your service. I bought from you for these reasons: 1. recommendation of a neighbor 2. Price was competitive with discount hardware store 3.Single source to deal with. Your man did an excellent job cleaned up afterwards - couldn't have been more pleased I will recommend you in the future." - Jim D - Stillwater
"Last night, our garage door and my husband's truck connected in a bad way. Resulting in truck topper damage and a garage door that was stuck half open. Your company had installed the door, and we called this morning for a repair. Jeff was here at noon. Though he had to ask just how it happened, he didn't laugh! He was pleasant, professional, and quickly got the door back in order. Another round of great service. Thank you!" - Mary M - New Hope
"Jan and I want to let you know that we have had very responsive, professional and reassuring service from your colleagues at Twin City Garage Door. Robbin was our installer, Troy reset the timer to accommodate our request, and Mike adjusted the receiver and antenna for the remote control system on the operator. Our thanks to all of you for a job well done." - Townhomes on Summit
"First and foremost we thank you for your follow up. The service person met our expectations and made a prompt repair. Please extend a warm and gracious thank you to those who made this happen seamlessly. We appreciate your business and the issue is addressed to our satisfaction." - Torey J - Ramsey
"I brushed the cob-webs from both sides and haven't had a problem since. That is awesome. Most businesses are in it for the all might buck. This proves you and your company has exemplary customer service and exudes integrity. Thank you so much!!" - Jennifer D. _ Mounds View
"Just wanted to thank Mark for coming out to check my need for a garage door. He is very pleasant and thorough. Thanks again." - Bonnie B. _ Minneapolis
"Dave T. called and wanted to let us know that we installed garage doors for him on May 9th. He was so impressed with our guys and our service that he wanted to personally call and thank us again! He asked that we re-thank our installers!! Our guys were very courteous and did an awesome job!!" - Dave T. - Lester Prairie
"Just a note of thanks for a job well done. I called at 8:00 am on a snowy morning to have a residential garage door fixed. I checked t with three companies to get an idea of what this might cost. Your company handled my questions professionally and Brent was at my house by 1:00 pm. He knew what to do, had the parts to do it , did his job, left no mess, showed me how everything worked, collected your fee and was on his way. Wow! Nice to have everything done so quickly and professionally. Thank you." - Greg V
"Thank you for taking care of it under warranty 5 years later. Your guy Erik and the other installer before him were very cordial and nice to work with. Erik even reprogrammed my car opener and a keypad. Nice touch. Thank you." - Alex Ugorets - Minnetonka
"Just had garage door spring replaced. The installer arrived within the quoted time, was super friendly and introduced himself. Was prompt in fixing the door and explained things in a way I understood! Will recommended anyone to TCGD company!!" - Amanda R. - Otsego
"Just wanted to thank your technician Shawn for the quick and efficient job in repairing my garage door spring on Sep 27. The door is quieter than it's ever been!" - Bill J. - Minneapolis
"The structure apparently has been repaired, the door functions. Thank you for your attention. The people you sent to do the work, both the carpenters and the door guys, were very professional, competent and efficient. They were very friendly and accommodating. They were great, thanks, and so were you!" - Matt Smrekar
"I wanted to thank you and Twin City Garage Door for the opener London installed over the weekend. London was exceptional to work with. He called ahead of his arrival, arrived on time and took the time to listen to my concerns. London's installation was more than well done. Thank you London.I'll be happy to share TCGD with my friends should the ever require such service." - Charlie Murray
"I just wanted to let you guys know how happy I was with your company on the purchase of our new garage door and opener. I was very impressed with everyone, from you and the other gentleman in sales that I met with, to the installer. Everyone was great and we are incredibly happy with our new garage door system. Being from another small business in the area, I know how important it is to hear feedback, so I wanted to make sure to tell you to keep up the good work! Thanks again!" - Laura Nie
"By the way, I the door looks great! Getting all good comments from a room full of architects is not a small feat." - Matthew S Kruntorád
"Enclosed please find a check for the job you did yesterday, installing a garage door at my house in St Louis Park. The job looks excellent, and was very well done. I appreciate the efficiency with which Mark did the estimate, and the timelines of doing the job. Mark explained the job clearly to me, and it was well done even though my garage had an unusual-sized door opening and was hard to fit. I would recommend your company to others in the future." - Ned
"I just wanted to thank you (Dan and Bill!) for all your help in getting a new garage door. You and Bill provided outstanding service and were very on top of communicating to me on when and what was going on. Thank you so much!" - Will C., Maple Grove
"We have never had a more professional job done than from Twin City Garage Door Company. The job was great from start to finish and the installer (Lunden) did a wonderful job and we would highly recommend this company." - Lee & Iona Diggs
"Dan and those at Twin City Garage Co.: Just wanted to extend a big thank you from Andrea and I. The garage doors looks great and works wonderfully. Such an improvement over our old door. We'd also like you to know that not only was the install timely and efficient, but the service and ease of working with you and Twin City Garage Co. was outstanding! We'll definitely refer you to friends and family just like Mike Blumke did for us! Thanks again so much," - Andrea and Justin Puckett
"LOVE the new doors! Thanks so much for all your help! Our installer rocked...especially since it was like 100 degrees in there with 200 percent humidity. He worked with us through all the wonky details, and made the design better as a result. We decided to go with the center mount overhead operator since the tenant may want to add a partition at the wall where the wall mount would go, but no problem with operation, timing and head space." - Pat Fitzgerald, AIA
"Thank you very much for the super fast service. My work van was trapped in the garage. I was able to be on the road by 9:30 a.m. after calling you at 7:30 a.m. That was great. I appreciate your help and the good work that was done." - Steven Djerf
"I just wanted to let you know that we are happy with the garage door, and the installation job. The installer was very professional, and made sure that I was aware of anything important. He consulted me, more than once, to find out how I wanted some things done. In the future, when I need installs, I will definitely contact you." - Christopher
"We wanted to take the time to write a note letting you know of the outstanding service we had at our home on January 5, from Troy P. He was friendly, polite, and did a great job. We like to acknowledge good service, and we received it from Troy." - Elaine and John Hite, Plymouth
"Just a note to say "thank you". It's rare to find a company and personnel who "say what they do, and do what they say". Eric did a fantastic job, the doors have never opened so well!" - Tom and Robin Wantland, Oak Grove
"TCGD had recently installed new garage doors for the Gleneagle Condos. Had a problem opening the door and couldn't get my car out! Since all installers were out, John the office guy came to the rescue. The problem was with something other than the garage door, but John not only fixed it for me, he did it with a very big smile! It's so nice to deal with a company with HEART, and I can't tell you how grateful I am. I will give you my highest recommendation to anyone I know who is in need of your services. Thank you and Happy New Year!" - Barbara H., Maple Grove
"Just a note to say thank you for excellent service. Our company has never used TCGD before, but I worked in car dealerships for the last 25 years and know your reputation and customer service abilities. Everything was handled beautifully." - Denise - VSK Equipment, Inc.
"I just wanted to express how very impressed I am with your service dept. I had a new garage door installed over a year ago. Well the bar that is attached to the cables broke in two. It appears it was rubbing on a metal bracket and simply was cut in two due to wear. I called your company and explained the problem. The service manager was very polite and professional. He told me that he would get a service tech out right away and the next day I came home from work and everything was repaired. What fantastic service and even though we were out of warranty there was no charge as it was pretty clear a defect or installation problem occurred. I will make sure I tell all my neighbors to call Twin City Garage Door Co. because they stand behind their work. Thank you so much for your outstanding service!!" - Kevin McGuire, Crystal
"Thank you for the good job and getting it done so quick. I will recommend you to others!" - Mary Helget, Minneapolis
"What a great job! Josh did on my new door, he was very professional and skilled and a real gentleman. I always call back after getting any service done. This was a great job!" - Mark Kammer, Eden Prairie
"Very happy with install by Alfredo on July 26th. I have been having other work done at my home and this is the only thing that has gone right!" - Barb Schueller, So. Minneapolis
"We just had two new garage doors installed. They were installed on the date promised and they look great. Our installer (Alfredo) did a wonderful job. He worked until 8:00pm to complete the job! Even though it was late in the evening, he didn't cut corners by reusing the old hardware. We are very pleased with the entire experience and will recommend TCGD to our friends and family." - Dave and Juli Olson, Minnetonka
"We are very happy with the install on 10-21-05. Josh did a great job! We will refer TCGD to others." - Doug Weirauch, Minneapolis
"Thank you for the high quality product and service. The new garage door vastly improved the looks of the entire property. And a special thanks to Clint for the professional installation. Thanks to all!" - Brad Nivala, Eagan
"You and your whole team deserve kudos. The process was seamless from the first call to coming home with the job all finished in less than a week." - Laura LeBarron, Minneapolis
"I just want everyone there to know how much I appreciate your fast expert service every time I call, your efforts do not go unnoticed by me. I highly recommend your service to everyone. Thank you for being an outstanding business." - Deborah Bushway, Minneapolis
"I was very impressed with your installer Bruce. He provided the best service at my house that I have had done in the past 17 years." - Erlene Marsh, Minneapolis
"I just wanted you to know how pleased I am with the service I received from both the estimator and the installer of our new garage door. I truly appreciate great customer service and I will gladly refer your services to anyone. Job Well Done!!!" - Rick Smallman, Saint Paul
"I haven't even SEEN it yet, and I'm a happy customer! Just got my door installed this morning and have already referred you to someone else I've been so pleased with your service - NO hidden costs, right on time - did everything you said you would do. You'd think that would be a given, but not always these days. Thanks - nice to know it still happens." - Cynthia Daggett, Minneapolis
"My new garage door looks wonderful! - so nice and quiet too. I'm not good at remembering names but I think it was Josh that installed = all alone. I thought it would take 2 guys. He was very polite and professional. Did a great job and didn't leave anything behind. Also had a few pointers for me on how to fix my little hole where the garage floor is not level. Very patient with my dumb questions and went thru instructions with my new opener too." - Cindy Ward, Coon Rapids
